In general the level of service offered by most South African businesses is pretty shocking. I would say in most cases it is due to incompetent sales staff and employees.
Over the last couple of weeks we have been trying to get some printing done for our upcoming beers. The requests we had were pretty simple... We required a quote for the following: two types of vinyl labels, one type of paper labels with a few variations in the graphics and the die cutter for the paper labels to get the desired shaped... Guess what... One month later and we are back at square one.
None of the quotes we got so far listed the items correctly or in the breakdown we required. Most of the times the quotes took days or weeks just to get to us.
Ah well... We will just go elsewhere. There are many other printing companies in town, but if anybody asks for advice when it comes to printing, one printing shop will never see anyone sent to them by our team.
At least I have something good to say as well this round... One of the other companies we are dealing with is simply superb... They are the guys who print our bottles. A couple of emails, one meeting, a quick inspection when the printing started and the printing was done... They will most definitely see a lot of work from us in the future.